Terms of Use

1. Definitions

• Guest: Any person who visits, browses or makes a booking via our website or stays at our campground.
• Booking: A confirmed reservation for a campsite, tent site or activity.
• User Content: Reviews, photos, comments or other materials submitted by Guests via the website or social media.

2. Acceptance & Eligibility

• You must be at least 18 years old to make a Booking.
• By making a Booking or accessing the property, you confirm you have the authority to enter into a binding contract.
• These Terms apply to all use of our website and to all stays or activities on-site.

3. Bookings, Payments & Cancellations

1. Booking Process

• All Bookings are subject to availability and confirmation via email.
• Campsites are allocated on a first-come, first-served basis upon arrival unless otherwise specified.

2. Payment

• A deposit (as specified at time of Booking) is required to secure your reservation.
• Balance payment is due 24hrs before check-in or by the date specified in your confirmation.

3. Cancellations & Refunds

• Cancellations made more than 14 days before arrival: full refund minus any transaction fees.
• Cancellations 7–14 days before arrival: 50% refund.
• Cancellations within 7 days or no-shows: no refund.

4. Use of Facilities & On-Site Conduct

Check-In/Check-Out

Check-in from 11 am; check-out by 10 am.

Generators

Quiet generators are permitted between 8:00 AM and 6:00 PM. If you need to use a generator overnight, please contact management. We will assist in finding a suitable campsite away from other campers to ensure everyone can enjoy a peaceful environment.

Fires & Firewood

There are designated fire pits available across the campground, or you may bring your own.

Firewood Options: Campers can choose from the following firewood options:

• Collect firewood from the property grounds.
• Purchase firewood conveniently available in wheelbarrows on the property.
• Bring Your Own (BYO) firewood if preferred.

Important Restriction: Please remember, cutting down trees on the property is strictly prohibited.

This policy ensures the preservation of the 1300-acre cattle property’s natural environment while allowing guests to enjoy the charm and warmth of campfires during their stay.

Pets

Well-behaved, sociable dogs are welcome on our working cattle farm, with a few important guidelines to ensure everyone’s safety:

Leash requirement: Dogs must be kept on a leash at all times while on the property.

Supervision: Wildlife (including wild dogs) frequents the area. You’re responsible for supervising your pet at all times to prevent any incidents.

Off-lead privileges: Off-lead play is only permitted for dogs that:

• Have an exceptional recall
• Remain calm and non-aggressive around livestock and other guests
• Are continuously watched by their owner

Failure to comply with these rules may result in removal from the campground without refund. Thank you for helping us keep both our guests and animals safe!

Safety

Swimming in the Clarence River is at your own discretion. While the river can appear calm and serene in some photos, it is important to note that conditions can vary greatly. At times, the river may be unsafe to enter due to factors such as flooding, submerged rocks, or low water levels, all of which are influenced by weather conditions.

Please consider this variability when planning your visit.

4WD Access

Permitted on marked tracks; please respect biodiversity zones.

5. User Content & Reviews

You grant us a perpetual, worldwide, royalty-free license to use, reproduce and display any User Content you submit.

We reserve the right to remove or refuse any content that is unlawful, offensive or violates these Terms.

6. Intellectual Property

• All website design, text, graphics, logos and trademarks (“Content”) are our property or used with permission.
• You may view and print pages for personal, non-commercial use only. Any other copying, modification or distribution is prohibited.

7. Disclaimers & Limitation of Liability

     1. Disclaimer of Warranties

• Our website and services are provided “as is” and “as available.” We make no warranties of any kind, express or implied.

   
     2. Limitation of Liability

• To the fullest extent permitted by law, we disclaim liability for any indirect, incidental, special or consequential damages arising from your use of the site or services.
• Our total aggregate liability shall not exceed the total amount you paid us for the Booking.

8. Indemnification

You agree to indemnify and hold us, our officers, employees and agents harmless from any claims, losses or expenses (including legal fees) arising out of your breach of these Terms, your negligence, or your violation of any law or rights of a third party.

9. Privacy & Data

Your use of our website is also governed by our Privacy Policy (which explains how we collect, use and protect your personal information) and our Cookie Policy.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia.

Any dispute arising hereunder shall be resolved in the courts of New South Wales.

11. Changes to Terms

We may update these Terms at any time by posting a revised version on our site. The “Last updated” date will reflect changes. Continued use of the site or services constitutes acceptance of the new Terms.

12. Contact Us

If you have questions about these Terms, please contact us:

Phone: 0460 852 369

Email: contact@ontheclarencecamping.com.au

Thank you for choosing On The Clarence Camping. We look forward to hosting your riverside adventure!

Date: 14^th July 2025