On The Clarence Camping (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website www.ontheclarencecamping.com.au and our camping services.
1. Information We Collect
We collect the following types of information:
- Personal Information: This includes information you provide to us directly, such as your name, email address, phone number, postal address, payment information (credit card details), and camping preferences when you make a booking, create an account, or contact us.
- Booking Information: Details of your camping reservations, including dates of stay, campsite selection (if applicable), and any additional services requested.
- Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, and time spent on our site. We may collect this information using cookies and similar technologies.
- Device Information: Information about the device you use to access our website, including the device type, operating system, and unique device identifiers.
- Communications: Records of any communication you have with us, such as emails, phone calls, or online forms.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To process your bookings, manage your reservations, and provide you with camping services.
- To Communicate with You: To send you booking confirmations, updates, and important information about your stay. We may also send you promotional emails about our services, but you can opt-out of these at any time.
- To Improve Our Website and Services: To analyze website usage and trends, personalize your experience, and improve our website’s functionality and content.
- To Prevent Fraud and Ensure Security: To protect our business and customers from fraud, security threats, and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with the following parties:
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, email marketing, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Cookies and Similar Technologies
We use cookies and similar technologies to collect usage data and improve your experience on our website. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the right to:
- Access your information: Request a copy of the personal information we hold about you.
- Correct your information: Request that we correct any inaccurate or incomplete personal information.
- Delete your information: Request that we delete your personal information, subject to certain exceptions.
- Opt-out of marketing emails: Unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email.
To exercise these rights, please contact us at contact@ontheclarencecamping.com.au
8. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date”. Your continued use of our website and services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
On The Clarence Camping
1762 Hootons Road, Lower Duck Creek, NSW 2469
Email: contact@ontheclarencecamping.com.au
Mobile: 0460 852 369
Effective Date: 14th July 2025
